Business Support Advisor

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

What do we do?

We help our clients negotiate a rapidly changing world, by working with them to manage and mitigate the risks they face.   We specialise in management systems compliance & expert advice across a broad spectrum of standards, schemes & business improvement services to include customised training & assurance. In Inspection Services, we certify safety critical industrial equipment according to recognised codes, standards & regulations. We also partner with companies to provide tailored high-quality inspection services throughout their manufacturing supply chains, making sure equipment is built safely & to their requirements.  Our award-winning Cyber Security Business Nettitude, helps clients manage their risks against a backdrop of new threats emerging every day, we focus on the threat in the cyber landscape and provide tailored made solutions so that our clients can manage their risks effectively.   Our independence means we provide reliable, impartial and informed advice.  All of this helps us stand by the purpose that drives us every single day; shaping a better future together.

LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

The next chapter for LRQA

The future is exciting and rapidly changing.  New challenges and opportunities are arising all the time. We’re adapting to these challenges by expanding our portfolio of services and aiming to become the leading digitally enabled assurance provider. 

With solid expertise and heritage in our sector, coupled with well-timed accelerated investment and a leadership team that is fully committed to delivering our vision, LRQA’s next chapter is set to be an exciting, transformational period of growth. We’re well placed to build on everything we’ve done and further our ambitions for the future.  At such an exciting time this is a great opportunity to be part of our next chapter.  We are looking for talented people who will support us to build on our strengths and transform our business to be the best partner for our clients.

We are looking for a Digital Marketing Specialist who is results oriented, proactive, flexible and enthusiastic about digital marketing channels and technology to join our area marketing team.  If you have experience managing websites, email marketing campaigns, social media, digital advertising and marketing automation, we would like to hear from you.  It is imperative that you have a strong attention to detail and solid communications skills.  If you have experience working with a marketing team to help increase SEO, demand generation and support successful digital marketing and sales campaigns, we want to hear from you.

Build effective relationships with external customers ensuring a positive introduction to LRQA, the products and services we offer, and that expectations are clear.

To onboard new customers and offboard existing customers ensuring that our systems are updated accurately with contracts set up in BOS along with any subsequent changes/ changes to client details, aligned to customer expectations.

Provide support to colleagues managing key accounts.

Assist with the promotion of the portal by engaging with customers to ensure that they can use all aspects of the tool. Share operational issues as appropriate.

Build and maintain excellent relationships, ensuring contractual requirements and customer expectations are understood.

Respond to queries within or ahead of agreed SLAs and escalate service delivery issues as appropriate to the relevant manager.

Carry out tasks at the request of people managers and actively contribute to team meetings and initiatives.

Liaise with and provide support to other team members, departments and offices, as may be required.

At LRQA, we belive that as a leading Global Leading Assurance and Risk Management Service provider, our talented people are our risk management advantage.

We belive the best outcomes come from diverse perspectives, shared ambition and working together with integrity. That's how we buid a workplace where everyone can contribute, grow and thrive.

Guided by Vision and powered by Expertise, we're united by a shared purpose. If you're driven to make a difference, you'll belong here. 

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