Responsible Sourcing Associate, Client Services
Date: 20 Jan 2026
Location: PUE, MX, 72197
Company: LRQA
- Be the expert in company processes and systems. You will maintain a strong technical knowledge of the market you operate in.
- Create and maintain internal documents and instructions following SOP’s and clients’ expectations.
- Serve as the primary point of contact for clients, ensuring their social compliance and sustainability needs are met across all stages of engagement.
- Monitor daily progress of assessment services for clients, identifying potential risks and proactively addressing any issues with internal teams and clients.
- Deliver client-facing communication, including reports, presentations, and updates, to ensure expectations are managed and met.
- Act as a liaison between clients and internal teams to align service delivery with client needs, ensuring smooth execution of projects.
- Escalate and address any delays or service challenges, working collaboratively with teams to develop corrective action plans.
- Provide up-to-date tracking reports and records for clients on a regular basis.
- Address client queries related to service delivery, scheduling, reporting, and TATs through regular communication and meetings.
- Prepare and present quarterly KPI reports, tracking key metrics and performance indicators for clients.
- Contribute to onboarding processes for new clients, ensuring smooth transitions and program integration.
- Participate in client meetings and events, fostering strong relationships and supporting broader client success initiatives.
- Be an ambassador for One LRQA, working with colleagues from other functions and disciplines, to remove barriers to success.