Coordinator, Americas

We are seeking a motivated and high-energy Coordinator to support the delivery of services across the America region. This role is critical in ensuring timely scheduling of services based on client-specific expectations, maintaining accurate data across systems, and supporting operational excellence. The ideal candidate is detail-oriented, patient, and committed to delivering high-quality work aligned with key performance indicators (KPIs).

Key Responsibilities

· Coordinate with facilities, vendors, and clients to process service requests, schedule services, and manage invoices in accordance with client operating procedures (COP)

· Respond promptly to inquiries related to scheduling and service delivery

· Maintain real-time updates of service data in internal and client-facing systems

· Monitor regional performance metrics including resource utilization, expenses, and local sales to ensure profitability

· Ensure timely delivery of services by processing requests efficiently and scheduling within client-defined timelines

· Provide logistical and scheduling support to auditors and consultants

· Escalate scheduling challenges such as denied access or delays to clients

· Identify and escalate opportunities for internal process improvements

· Accurately estimate travel costs and manage quotations

· Perform additional administrative and office-related tasks as assigned

Qualifications

· Educational background in English, Business Administration, Engineering, or a related field

· Minimum of 2 years of experience in a coordination, scheduling, or administrative support role

· Strong verbal and written communication skills

· Detail-oriented, patient, and committed to accuracy

· Demonstrates integrity, diligence, and a strong work ethic

· Collaborative team player with a proactive approach

· Strong analytical and critical thinking skills with a results-driven mindset

· Ability to handle confidential and sensitive information with discretion

· Proficient in English (spoken and written)

· Skilled in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint

· Professional and customer-focused demeanour