Senior Customer Service Advisor

Client Services Coordinator

Role Purpose:

Act as the primary point of contact for client-related administrative matters, supporting client relationships through effective communication, administration, maintenance of service standards, and collaboration with Client Managers and Key Account teams.

Key Responsibilities:

• Serve as the primary point of contact for client-related issues, primarily administrative matters. • Respond to client queries while liaising at all levels within LRQA worldwide and within clients’ business operations. • Support the administration and maintenance of service standards. • Accurately prepare and maintain customer information in online databases. • Meet with clients as required to maintain customer satisfaction. • Work with Client Managers and Key Account teams as appropriate.

What You'll Bring:

• Experience serving as a point of contact for client-related issues. • Ability to respond to client queries and liaise at all levels within LRQA and client organizations. • Experience supporting the administration and maintenance of service standards. • Ability to accurately prepare and maintain customer information in online databases. • Experience meeting with clients to maintain customer satisfaction. • Experience working with Client Managers and Key Account teams.

Who are LRQA?

LRQA is a leading global assurance partner, combining deep industry expertise with innovative solutions to help organizations manage risk, improve performance, and drive sustainable growth.

Operating in over 50 countries with a team of 2,500+ professionals, we support more than 60,000 clients worldwide through assurance, certification, cybersecurity, inspection, and training services. Our purpose is simple: to help businesses build a safer, more secure, and more sustainable future.

What We Offer:

Join a global team where your expertise is valued and your development is supported. We offer a collaborative work environment, opportunities for professional growth, flexible working arrangements where applicable, a competitive salary aligned with the market, and a comprehensive benefits package.

Pre-Employment Checks 

If you are successful in securing a role with us, we may carry out pre-employment checks, as permitted by local law, including verification of identity, right to work, employment history, education, and criminal records where applicable.

These checks are conducted by our trusted screening partner, Cfirst, in compliance with applicable data protection laws. Any personal data collected will be used solely for recruitment purposes, stored securely, and retained only as required.

For questions about the screening process, contact Onboarding@lrqa.com , For queries regarding your personal data, contact dataprotection@lrqa.com