Strategic Account Manager

Job ID:43158
Location:LRQA - Hong Kong - Cambridge Hou  
Position Category:Client Management
Position Type:Employee Regular

Job overview at a glance

LRQA is seeking an Associate Director, Responsible Sourcing Client Management to lead client relationships and support our clients' social compliance, sustainability, and ESG initiatives. As a key member of a rapidly expanding team, you will play an essential role in shaping and delivering customized sustainability solutions, focusing on responsible sourcing and supply chain management. This position offers the opportunity to work with a diverse portfolio of US-based and global clients across multiple industries, ensuring their sustainability programs are on track, impactful, and aligned with their objectives.

You will collaborate closely with clients, internal teams, and key stakeholders to ensure that client requirements are clearly understood, communicated, and met. You will track progress, monitor KPIs, and escalate issues when necessary to ensure successful program delivery.

Responsibilities

• Provide support to a dedicated portfolio of accounts, with a focus on increasing effectiveness of corporate social responsibility (CSR) and responsible sourcing programs, as well as consultative sales.
• Maintain proactive client relationships and serve as point of contact for client inquiries and requests, including those relating to new services, topical expertise, program requirements and service questions.
• Support LRQA operational teams to ensure effective implementation of client programs, including assessment, consulting, training, and capacity building services.
• Meet and track revenue and implementation targets associated with clients, including managing opportunities, contracts, and Statements of Work.
• Interacting and working closely with LRQA Global Product Leads on consultative sales.
• Interacting and working closely with global operations teams to support successful delivery that meets client expectations.
• Assist with and lead client development (new sales) opportunities as requested.
• Ability to travel for business development and client meetings as needed.

Qualifications

• Bachelor’s degree and 7-10 years of experience, with at least 2 years of experience in Corporate Social Responsibility, Responsible Sourcing, and/or Sustainability space. 
• Familiarity with responsible sourcing programs and implementation, including a perspective on approaches that can help add additional value through alternative scheme application and recommendations
• Creative and entrepreneurial minded
• Ability to network and undertake business development duties as needed
• Ability to work, learn independently and to thrive in a rapidly changing business environment
• Ability to work both independently and as a part of a global and cross-functional team
• Excellent written and verbal English, additional languages a plus
• Ability to effectively manage projects
• Global experience and/or experience working in a global operating environment.

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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