- Develop profitable and sustainable sales growth at assigned or new accounts in order to achieve/exceed agreed sales targets.
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- Liaise with service delivery teams to ensure their involvement in defining resource capacity/capability and providing proposal/bid preparation support.
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- Develop a thorough understanding of our clients’ business to create a clear value proposition for customers. And implement appropriate account management strategies for designated Accounts, to proactively create cross-selling of our full range of Energy services with viable solutions, to meet clients' needs.
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- Maintain thorough understanding of the clients’ end use markets, their important customers, and their main competitors and share this understanding with the wider sales and customer service and operations teams.
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- Establish and maintain strong working relationships with customer services and technical delivery teams to ensure effective quoting and successful delivery of services to your clients.
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- Follow up leads received from technical delivery/customer service teams and work with clients and relevant internal stakeholders to define scope of works, prepare bids and see them through to execution.
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- Collect feedback from clients and work with internal teams to resolve client concerns; identify trends and make recommendations for implementing solutions.
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- Keep strong communication lines open with other sales colleagues, account managers and business development community across Energy and the wider LR Group.
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- Determine clients’ future needs and provide detailed client feedback to relevant departments with regards to product requirements and enhancements. And ensure internally that adequate follow up to client takes place.
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- Manage the CRM plan for designated accounts including overall customer satisfaction and profitability, to retain and grow the lifetime value of clients including meeting or exceeding sales targets.
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- Monitor and report on all client meetings and visits for each client in SalesForce, including relevant competitor activity. Disseminate this information to line manager. Contribute to appropriate sales review meetings.
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- Support and represent Lloyd’s Register at industry events, local seminars and presentations as required.
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- Conduct activities in line with internal procedures, accreditation schemes, legislation and industry standards as well as entering all leads/opportunities in Salesforce.
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- To pursue Continuous Professional Development and maintain a high degree of discipline knowledge and awareness.
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- As appropriate, coach technical delivery and customer service teams towards a more client focused and commercial approach.
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- Contribute to protecting and enhancing the reputation of Lloyd's Register and to improving the business, by putting forward new ideas and, when requested to do so, supporting the implementation of change to meet the future needs of the business.
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- Assess the risks and work in a safe manner at all times, robustly implementing health and safety rules, instructions and systems and refuse to undertake or sell work that compromises your or your colleague's safety or health.
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- Report in a timely manner all incidents including near miss and safety observations (NMSO), accidents and injuries and raise any health and safety concerns with your line manager.
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- Strictly follow internal bid procedures (commercial bid notice) and relevant instructions by line managers
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