Customer Service Advisor

Job ID:42488
Location:Republic of Korea: Seoul  
Position Category:Customer Service
Position Type:Employee Fixed Term

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

With a presence in 150 countries and a team of over 5,000 experts, we support more than 61,000 clients across diverse sectors. 

Role

To support the delivery of a professional and responsive service to internal and external clients

Key Responsibilities

• Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with queries and proactively resolving service issues within agreed deadlines/targets.
• Build and maintain good client relationships through proactive communication and action to fulfil client expectations.
• Identify and refer potential client complaints and opportunities for new business.
• Responsible for the accuracy and completeness of client data in LRQA business systems
• Liaise with and provide support to other team members, departments and offices, as may be required.
• Develop a good understanding of LRQA products, services, systems and processes on an on-going basis.
• Identify and suggest improvements to service delivery processes and procedures.
• Support other team members and new staff to transfer knowledge of LRQA’s products and processes.
• Actively contribute to team meetings and client service initiatives
• Carry out any other task within the client service team, at the request of the line managers.

Technical / Professional Qualifications / Requirements

• Experience of working in a business-to-business client service environment, preferably dealing with business clients
• Good verbal and written communication skills in English (and local language, as applicable), with a good understanding of business language
• Polite and approachable manner
• Using own initiative able to prioritise and work on multiple tasks to tight deadlines.
• High degree of accuracy
• Able to work as part of a team to contribute to achieving departmental/business objectives.
• Computer literate in MS Office
• Experience of working in a business-to-business client service environment, preferably dealing with business clients
• Good verbal and written communication skills in English (and local language, as applicable), with a good understanding of business language

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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