Operations Team Leader

Job ID:41185
Location:Rotterdam : George Hintzenweg 77  
Position Category:Management
Position Type:Employee Fixed Term

Job Overview

Do you have a background in engineering, maintenance, fabrication or inspection and experience as a manager? Are you ready for a next step in your career in a world’s specialist assurance market company? To strengthen our Inspection Service Line, we are currently looking for an Operations Team Leader, full time in our Netherlands hub:

Your challenge
In this challenging job you are responsible for all matters related to our Inspection Service Line. With your supervising experience you manage a team of field-based colleagues to ensure the team delivers high standards of services. As an Operations Team Leader you will be commercially minded and happy to speak to clients acros all our products and services, support the service delivery teams with any operational issues that they cannot resolve directly themselves, and focus on achieving KPIs (revenue, margin, c-sat, utilisation etc).

Job Responsibilities

• Assist in creating and delivering long- and short-term business plans, budgets and targets, incorporating wider strategies, business environment, competition and other market forces and drivers to improve LRQA competitive position and improve current efficiency.
• Meet agreed finance and business targets and objectives to enhance the short- and longer-term commercial success of the operations through commercial and market knowledge and focus on achieving results.
• Assist in ensuring that the systems, processes, and procedures are effective and efficient and meet business/commercial requirements for both internal and external clients
• To lead, manage and develop the team to maintain an effective and competitive service. This includes recruitment, performance management, talent/succession planning, training and development to build and sustain a high-performance culture.
• Responsible for driving employee engagement within business or teams to ensure that all employees understand and are engaged in the delivery of both the business and strategic objectives.
• Responsible for resource planning including budget management, prioritising, delegating and monitoring of activities and achievements of the team considering commercial and contractual requirements pertinent to delivery.
• Responsible for driving safety, quality and business improvements by ensuring that structures, systems, processes and procedures are coordinated, effective and efficient to meet business, 
• To lead and work closely with functional heads including Marketing & Sales, Technical, Training, Finance etc. to effectively resolve/improve the cross functional issues
• Eliminate or minimise employee's exposure to risks by reviewing, regularly, the health and safety risk register, applying appropriate controls, communicating results of risk assessment and ensuring health and safety is considered in the planning and execution of all LR activities.
• Manage your own and your team's compliance with health and safety rules, instructions, systems and legal requirements, ensuring employees are suitably trained and adequate resources are available to work safely.
• Monitor and review health and safety performance, observe safety behaviors in the workplace, taking appropriate corrective and preventive action as necessary and suggesting and implementing improvement activities.

Job Requirements

• Shall possess a relevant bachelor’s degree in Engineering/Business or equivalent.
• Shall possess enough relevant previous working experience to demonstrate comprehensive understanding of the relevant specialist requirements, knowledge and application.
• Previous experience of supervising and mentoring a team either directly or within a project management role.
• Previous experience of handling difficult conversations with employees and clients.
• Able to work in accordance with professional codes of conduct and the LRQA code of ethics.
• Effective interpersonal skills including communication and reporting in Dutch and English at all levels.
• Competent presentation skills, able to work under pressure and set priorities, strong analytical skills and a business sense. 

What we offer
You will work at a unique and rewarding place to work, whether you are just starting out or to advance and develop your career. LRQA offers you an attractive salary and benefits package which includes, but is not limited to: up to 31 days' paid annual leave plus public holidays; performance-related bonus schemes; pension scheme.

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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