Product Manager Grievance Mechanisms

Job ID:43148
Location:LRQA - Hong Kong - Cambridge Hou 
Position Category:Product Development
Position Type:Employee Regular

Title: Product Manager, Grievance Mechanism
Location: Southeast Asia (Hong Kong, Singapore, Thailand, and Malaysia)

LRQA is seeking a Product Manager with expertise in product management, human rights and grievance mechanisms to join our Advisory team in Southeast Asia and accelerate the development and growth of our human rights solutions and products.

Who we are?

LRQA Sustainability is the global market leader in ESG, sustainability, and supply-chain services. Our focus is on delivering ESG program effectiveness and impact to the world’s leading companies and their supply chains. We design, build, and manage data-driven, sustainability-linked programs that drive positive impact, with assessment, advisory, program management and analytics solutions. With 30+ offices globally (and still growing), we offer a unique opportunity to work on real issues that span the globe and positively impact people, communities, and the planet.

Job overview at a glance

We are looking for a highly motivated, passionate professional to drive the strategic development of our grievance service offering. LRQA operates a series of highly effective grievance mechanisms for supply-chain workers in a range of countries including India, Bangladesh, Thailand, Indonesia, Brazil, and Dominican Republic, among others. Our Grievance Mechanism service has huge potential for growth, and we need an individual who will be dedicated to finding business-forward opportunities for unlocking its potential. You will be part of the Asia-Pacific Advisory team and will work with, and learn from, LRQA teams across the globe.

Our grievance program involves a highly hands-on and worker-centric model that requires collaboration with local NGO partners and clients from a range of industries and countries. The grievance service involves client outreach; onboarding and training of suppliers; case management oversight; and investigation / remediation support.

We are looking for entrepreneurial individuals who have a passion for impact and achieving real change who will be motivated by the opportunity to work in a business at the cutting edge of sustainability, human rights and worker engagement and to partner with world-class leaders to take on some of the planet’s most pressing ESG challenges.

Who you are

• A commercially minded, problem solver who is excited by the opportunity to grow and develop an existing and highly impactful service offering
• A business focused product or service owner / manager and technical expert who wants to apply their skills for impact
• Deep experience in sustainability and ESG issues, including Grievance Mechanisms, business and human rights, social sustainability and responsible sourcing
• An entrepreneurial self-starter and continuous learner who is always innovating and 'getting things done'
• A structured problem-solver, critical and creative thinker, and effective communicator
• Motivated by working on complex challenges in a fast-paced, high-growth, dynamic work environment
• A team player who thrives in multi-cultural teams and contributes to a positive, open atmosphere

Duties & Responsibilities

• Manage the entire product lifecycle of LRQA’s grievance program, from defining the strategic vision and roadmap to driving improvements, execution and implementation
• Oversee, manage, and support case managers and project managers to ensure the effective operation of the grievance program
• Oversee and manage a range of NGO partners and other third parties that are crucial to grievance program implementation
• Provide technical support and advice to team members, partners, and clients, particularly in relation to effective grievance implementation, effective remediation, international human rights standards, labour risk / mitigation, and human rights due diligence (particularly monitoring and the role of grievance)
• Support business development, from improving marketing materials, equipping rest of business to market the grievance program, raising service-offering awareness, directly pitching to clients, and proposal drafting
• Provide support and strategic oversight to the grievance program’s data collection and reporting efforts
• Uphold standards of LRQA platforms and systems, including project management systems, business development systems, and other processes

Core Requirements and Experience

• 5-7+ years of relevant experience
• Project management experience required (e.g. equivalent consultancy experience, grant / development funding management, or NGO management)
• Experience with labour or human rights due diligence in supply chains required
• Experience with grievance mechanisms or worker engagement required
• Fluent in written and spoken English, including ability to deliver strong written outputs and compelling presentations
• Experience conducting business development or otherwise generating business opportunities
• Strong collaboration and interpersonal skills
• Ability to work virtually, one-on-one, and in a team
• Ability to influence without formal authority
• Capacity to work across different time zones and to hold meetings outside of regular local working hours

Assets

• Experience in managing or implementing a similar product (e.g. grievance, worker voice, or other supply chain assurance solution)
• Experience managing products that feature case management and / or data visualization
• Experience with data science and data engineering skills, including familiarity with or ability to quickly master Zendesk, Tableau or other data visualization tools, JSON, and Python and

Pre-Employment Checks

• If you are successful in securing a role with us, you will be subject to pre-employment checks, depending on the legal requirements and practices in your country of employment.  
• If eligible these checks will include right to work, identification, verification of employment history, education, and criminal records where permitted by local law.  
• All checks will be conducted in accordance with applicable privacy and data protection regulations.  
• We will involve the third party supplier to run the background checks as needed and your data will be retained for a period as needed for the purpose of recruitment.  
• To the extent to be permitted by the applicable local law, your data may be stored outside of your employment country dependent on our operation structure.  
• Your application of this role will constitute as your consent on this paragraph.

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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