Sales Executive - Inside Sales North India

Job ID:39478
Location:New Delhi : Unit No.PSP,C02-002, Mumbai: Solitaire Corporate Park  
Position Category:Business Development
Position Type:Employee Regular

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

Role purpose:

To enhance our client network, increase transaction sales, engage with dormant clients, support external sales teams, acquire new business:

• Generate new client contacts.
• To build and enhance customer relationships, identify business opportunities.
• Support external sales team with potential leads.
• Secure transactional contracts.
• To work with Operations and Customer Service to retain current client base and to sustain current relationships and improve share of wallet and profitability of existing client portfolio.
• Work closely with marketing colleagues to ensure good quality leads.

Key Responsibilities:

• Communicating with customers, making outbound calls to potential customers in the assigned region,
• Track and proactively connect with potential leads thru Salesforce – analyse, qualify and reassign the same to External Sales as appropriate
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Manage active leads in the region
• Understanding customers' needs and identifying sales opportunities.
• Keeping up with product and service information and updates
• Staying informed about competing products and services
• Creating and maintaining a database of current and potential customers and contacts
• Support External Sales
• Collaborating with the marketing team to ensure quality leads
• Ensure all commercial contracts for Transaction Sales are quoted efficiently and calculated with the required level of profitability
• Establish and maintain strong working relationships with customer services and technical delivery teams
• Collect feedback from clients and work with internal teams to resolve client concerns;
• Keep strong communication lines open with other sales colleagues, account managers and business development community across the wider LRQA Group.
• Monitor and report on all client meetings and visits for each client, including relevant competitor activity. Disseminate this information to line manager. Contribute to appropriate sales review meetings.
• Support and represent LRQA at industry events, local seminars and presentations as required.
• Follow LRQA Governance Procedures / guidelines
• To pursue Continuous Professional Development and maintain a high degree of discipline knowledge and awareness.
• Contribute to protecting and enhancing the reputation of LRQA and to improving the business, by putting forward new ideas and, when requested to do so, supporting the implementation of change to meet the future needs of the business.
• Assess the risks and work in a safe manner at all times, robustly implementing health and safety rules, instructions and systems and refuse to undertake or sell work that compromises your or your colleague's safety or health.
• Report in a timely manner all incidents including near miss and safety observations (NMSO), accidents and injuries and raise any health and safety concerns with your line manager.

Technical / Professional Qualifications / Requirements:

• A bachelor’s degree with experience in manufacturing/power/downstream/upstream Energy sectors.
• At least 5 years relevant experience in lead generation, sales/marketing and client facing role with proven track record of securing contracts.
• Experience of identifying client and business opportunities.
• Excellent phone and cold calling skills.
• Excellent communication skills, both verbal and written. Ability to communicate effectively at all levels – both inside our organisation and outside in the business.
• Strong commercial awareness - in particular, basic understanding of financial and non-financial information
• Understanding of sales and marketing principles, including CRM principles. Experienced with using sales CRM systems like e.g. Salesforce will be an advantage.
• Good organizational skills and the ability to multitask.
• Committed to continuous personal development through continually looking for opportunities to improve sales skills
• Excellent IT skills - Word, Excel, Internet, PowerPoint, databases and email- software. Agile to adapt technology.
• Good interpersonal and communication skills with the ability to influence clients and colleagues to deliver excellence
• Self-motivated with “go getter” attitude and ability to work in a highly technical environment.
• Ability to assimilate market intelligence and detailed client or market information to support sales decisions.
• Good team player with skills to work effectively in a global environment with colleagues of different cultures

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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