Customer Service Officer

Job ID:42443
Location:Mumbai: Solitaire Corporate Park 
Position Category:Administration/Business Support
Position Type:Employee Regular

Role purpose: 

To provide high level administrative support against defined procedures, with autonomy over workload to meet business needs. Undertakes a wide range of complex administrative activities and resolves complex queries. May include delegation and monitoring of other’s work.

Key Responsibilities: 

• Identify and suggest improvements to administration processes and procedures. Assist Co-ordinator/ managers with the implementation of new administrative processes and procedures within the team.  
• Ensures documentation/data/information and tasks relevant to the individual are planned, evaluated and processed in accordance with local business requirements and agreed deadlines.  
• Review & analyse data to provide management information/statistics, including the identification and reporting of process failures, to support the overall delivery of processes.
• Deal with complex queries and build relationships with internal/external clients, as appropriate, including resolution of service problems 
• To coach other team members, as appropriate, to achieve effective knowledge transfer and application
• Conduct all activities in line with internal procedures, contractual requirements, cost structures and budget constraints

Technical / Professional Qualifications / Requirements: 

• Bachelor degree from reputable university.  
• Good knowledge of Microsoft packages; Excel, Word & Outlook (as a minimum).  
• Previous experience from a customer orientated background.  
• Excellent interpersonal and team working skills
• SAP knowledge in particular Business by Design; advantageous

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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