Business Support Advisor

Responds to customer queries as required. Assist with service delivery to meet customer expectations/ business SLAs, ensuring a positive introduction to LRQA

Build effective relationships with external customers ensuring a positive introduction to LR, the products and services we offer, and that expectations are clear.

To onboard new customers and offboard existing customers ensuring that our systems are updated accurately with contracts set up in BOS along with any subsequent changes/ changes to client details, aligned to customer expectations.

Prepare, check and issue certificates in line with or ahead of agreed business SLAs. Includes responding to or re-directing customer/internal correspondence and liaising with other team members, departments and offices to proactively resolve service issues within agreed deadlines/targets.

Provide support to colleagues managing key accounts.

Assist with the promotion of the portal by engaging with customers to ensure that they can use all aspects of the tool. Share operational issues as appropriate.

Build and maintain excellent relationships, ensuring contractual requirements and customer expectations are understood.

At LRQA, we belive that as a leading Global Leading Assurance and Risk Management Service provider, our talented people are our risk management advantage.

We belive the best outcomes come from diverse perspectives, shared ambition and working together with integrity. That's how we buid a workplace where everyone can contribute, grow and thrive.

Guided by Vision and powered by Expertise, we're united by a shared purpose. If you're driven to make a difference, you'll belong here. 

All rights reserved. Terms of use.  Privacy Policy.