Asst Manager - Invoicing

Job ID:41596
Location:Mumbai: Solitaire Corporate Park  
Position Category:Client Management
Position Type:Employee Regular

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

With a presence in 150 countries and a team of over 5,000 experts, we support more than 61,000 clients across diverse sectors. 

Role

A knowledge specialist in the field. Takes responsibility for delivery in this area and may be responsible for managing a small team.

Key responsibilities

• To coordinate the delivery of a professional and responsive service to internal and external customers in relation to the invoicing process and complex queries/ complaints. (Act as deputy to the Manager).
• Co-ordinate and develop the Invoicing team including appropriate recruitment, performance management and learning and development opportunities, to ensure that the team achieve business objectives.
• Co-ordinate delivery of the invoicing team to ensure that all KPIs are either met or exceeded by monitoring team progress and taking appropriate action as required (this includes ensure appropriate support for large global accounts). Ensure WIP is managed by reducing accrued income or revenue loss and maximise working capital by managing the invoicing team to prioritise, plan and complete invoicing tasks in line with or ahead of global and local business SLAs. This will include the monitoring and review of projects/POs.
• Co-ordinate the allocation of workload for queries; support team members in SDS to understand customers' queries and provide effective resolution. Analyse outstanding debts and identify those that require action within or ahead of agreed business SLAs.
• Responsible for co-ordinating the team to record information fully and accurately in BA&IS systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs to support smooth delivery of resource and invoicing.
• Take responsibility for (team) service delivery. Build and maintain excellent relationships by proactively working to fulfil customer expectations, ensuring contractual requirements are understood and refer opportunities for new business as appropriate. 
• Responsible for the escalation of service delivery issues within or ahead of agreed SLAs. Monitor team delivery aligned to agreed KPIs. Proactively identify and propose improvements to processes and procedures.
• Identify and support with the implementation of change to meet future business needs and to support operational excellence.
• Mentor team members and share knowledge of BA&IS's products, processes and designated customers. Communicate planned changes/ SDS initiatives across the team.
• Maintain an excellent understanding of BA&IS products, services, systems and processes as a role model for the team. Share best practice initiatives with other teams/colleagues across SDS to support and ensure a high level of service provided to all BA&IS customers. Interface with the Quality Assurance and Governance dept to ensure compliance with external accreditation requirements.

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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