Planning Advisor

To plan client visits/activities in line with client and business needs, through effective and efficient allocation of available field force resources. Includes dealing with business queries and resolving resource/planning problems within agreed deadlines, whilst ensuring compliance with external accreditation requirements.

Build relationships with internal and external clients to help build and maintain the business.

Assist the Planning Manager in fulfilling resource plans against budgeted days/targets. Monitor subcontractor usage, downtime.

Communicate details of planned visits/activities to Assessors, ensuring contractual requirements and client expectations are understood.

Liaise with other business areas and offices to ensure effective prioritisation of resource in the development and delivery of LRQA services. Includes processing Requests for Assessor Time (RFAT).

Responsible for the accuracy and completeness of client data in Assessment business systems.

Actively contribute to team meetings and resource planning initiatives

Identify and suggest improvements to service delivery processes and procedures

Develop a good understanding of LRQA’s products, services, systems and processes on an on-going basis.

Assist in the resolution of day to day issues, escalating as appropriate to relevant manager.