Inside Sales Specialist

Job ID:43393
Location:LRQA - Milan - Fondo Atlantic 2  
Position Category:Business Development
Position Type:Employee Regular

Role Purpose

At LRQA, our mission is to become the leading digitally enabled assurance provider, helping clients navigate an increasingly complex risk landscape. We operate across key sectors including food, cybersecurity and ESG, delivering services that make the world safer, cleaner and more sustainable.

Our Inspection Services division provides industrial manufacturing inspection and certification services across global supply chains. We support clients at every stage of the manufacturing lifecycle — from design and prototype development to production, assembly, type approval and project certification — helping them mitigate risk and ensure compliance.

As an Inside Sales Executive, you will play a critical role in driving revenue growth by converting qualified leads, developing new business opportunities and managing a strong sales pipeline to achieve and exceed targets.

Key Responsibilities

Sales Performance & Target Delivery

• Achieve and exceed annual sales targets aligned with business priorities
• Develop and execute clear action plans to drive consistent performance
• Deliver agreed KPIs through a balanced mix of lead conversion, outbound activity and pipeline management

Lead Management & Conversion

• Manage marketing-generated leads in a timely and professional manner
• Conduct effective discovery conversations to understand client needs
• Convert opportunities at or above agreed conversion rates

Pipeline Development

• Proactively build and maintain a healthy sales pipeline through outbound prospecting, networking and follow-ups
• Ensure sufficient value at every stage of the pipeline
• Take corrective action where gaps or shortfalls are identified

Quotation & Proposal Management

• Prepare, manage and follow up on quotations and proposals
• Apply pricing models effectively to achieve required margins
• Drive opportunities through to successful contract closure

CRM & Reporting

• Maintain accurate and up-to-date records in Salesforce and CRM systems
• Record all client interactions, proposals and follow-up actions
• Provide accurate sales forecasts and pipeline reports

Collaboration & Stakeholder Management

• Work closely with Marketing, Service Delivery and Sales colleagues
• Ensure seamless handover of new business contracts
• Escalate risks or issues promptly to protect client experience

Skills & Experience

Essential

• Proven track record in B2B or B2C sales
• Consistent achievement of sales targets
• Strong pipeline development and lead conversion experience
• Experience preparing quotations, bids and proposals
• Commercial awareness and margin management
• Strong communication and active listening skills
• Ability to prioritise and work independently
• Proficiency in CRM systems (Salesforce preferred) and standard IT tools

Desirable

• Experience presenting proposals to senior stakeholders
• Knowledge of the Inspection Services sector

What Success Looks Like

• Consistently achieving or exceeding sales targets
• Maintaining a robust, value-driven pipeline
• High lead conversion rates
• Accurate forecasting and CRM discipline
• Strong collaboration across internal teams

Our Values

We are guided by five core values:

• Expertise – Leveraging deep knowledge while continuously improving
• Integrity – Doing what is right, always
• Ambition – Combining innovation and expertise to lead our industry
• Vision – Preparing clients for a safer, more sustainable future
• Togetherness – Achieving more through collaboration and inclusion

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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