Customer Support

Job ID:40149
Location:Milan : 259/265 Viale Monza  
Position Category:Customer Service
Position Type:Employee Fixed Term

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

Key Responsibilities:

• Be the first point of contact for a package of customers, inspectors and process requests from quotation to invoice to planning when necessary.
• Prepare offers for customers, purchase orders and contracts, interfacing (where necessary) with the technical and/or commercial department to clarify certain information.
• Process orders and upload them into the appropriate system to create reference numbers to be assigned to individual jobs.
• Receive and review documents relating to work carried out and issue invoices.
• Support any requests from suppliers and subcontractors, trying to ensure that the process is handled smoothly.
• Support the resolution of any customer requests to assist in the payment collection process and keep financial KPIs within the team's expected level.
• Support all other team members when required to ensure all SDS team KPIs are met within a given deadline.
• Handle telephone enquiries efficiently to give customers the confidence that they are dealing with a professional company representative who is able to meet their needs/requirements.

The successful candidate should be able to demonstrate the following:

• At least 2 years working experience in administrative / clerical roles in contact with customers; - Strong organisational and adaptability skills;
• Excellent computer skills - Word, Excel, Internet, Powerpoint, Database.
• Highly motivated;
• Aptitude for working without constant direct supervision.
• Knowledge of English in both written and verbal communication.

Attention: This is a maternity leave cover for one year 

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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