Senior Client Operations Advisor

Job ID:42604
Location:Lisbon : Av. Da Republica  
Position Category:Administration/Business Support
Position Type:Employee Regular

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

Role Purpose:
To manage full CTS process for The Netherlands, with autonomy over workload to meet business needs, in line with agreed Area and country’s strategies and budgets to achieve commercial and operational growth targets and strategies

Key Responsibilities:

• Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with complex queries and proactively resolving service issues within agreed deadlines/targets.
• Build and maintain good client relationships through proactive communication and action to fulfil client expectations.
• Identify and refer potential client complaints and opportunities for new business by providing potential solutions and striving for continuous improvement.
• Responsible for the accuracy and completeness of client data in LRQA business systems.
• Liaise with and provide support to other team members, departments, and offices, as may be required.
• Develop a good knowledge and understanding of LRQA. products, services, systems, and processes on an on-going basis.
• Identify and suggest improvements to service delivery processes and procedures.
• Actively contribute to team meetings and client service initiatives.
• Carry out any other task within the client service team, at the request of the line managers.

The successful candidate should be able to demonstrate the following:

• Good communication Skills in English
• Good communication skills in Dutch would be an advantage
• Self-Motivated
• Personal Development and Competency
• Teamwork and Colleague Support
• Attention to detail.

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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