Service Delivery Manager – Seafood (Global)

The Opportunity

We are looking for an experienced and driven Service Delivery Manager – Seafood to lead global delivery across our seafood assurance programmes.

This is a senior leadership role with full accountability for ensuring audits are delivered on time, to the highest technical standards, and in line with customer and commercial expectations. You will play a key role in shaping a scalable, high-performing global delivery model while maintaining strong technical credibility across fisheries, aquaculture, and supply chain assurance.

What You’ll Be Doing

Global Service Delivery Leadership

• Lead and coordinate seafood audit delivery across multiple regions
• Maintain a clear, end-to-end view of delivery performance, risks, and capacity
• Establish governance, planning cycles, and escalation frameworks
• Ensure consistent execution of standards and client expectations globally

Capacity Planning & Workforce Development

• Own global demand and capacity planning across seafood programmes
• Build and maintain a strong, technically capable auditor network
• Identify capability gaps and lead recruitment of seafood auditors
• Ensure the right mix of skills, accreditations, and geographical coverage

Technical Leadership

• Act as a technical authority for seafood assurance delivery
• Ensure alignment with key global standards (e.g., fisheries, aquaculture, and supply chain schemes)
• Drive auditor competence, training, and calibration
• Provide support on complex audits and technical escalations

Planning, Performance & Utilisation

• Optimise auditor deployment and utilisation across regions
• Balance technical capability, client demand, and seasonal cycles
• Drive performance against KPIs including utilisation, on-time delivery, and customer satisfaction

Commercial & Financial Performance

• Deliver against revenue, margin, and cash flow targets
• Improve efficiency, reduce delivery risk, and maximise audit throughput
• Align workforce strategy to support margin and cost control

Governance & Quality

• Ensure compliance with accreditation and scheme requirements
• Maintain consistency and quality across all audit programmes
• Lead continuous improvement across global delivery

Leadership & Stakeholder Management

• Lead global teams through delivery managers and technical leads
• Build a high-performance, accountable, and collaborative culture
• Work closely with Sales, Technical, Finance, and Operations teams
• Manage delivery, technical, and client escalations

What We’re Looking For

• Proven experience in service delivery, audit operations, or a comparable leadership role
• Strong understanding of seafood production systems (fisheries, aquaculture, or supply chain)
• Experience working with certification or assurance schemes
• Demonstrated ability to manage global teams and complex operations
• Strong commercial awareness and financial accountability
• Excellent stakeholder management and communication skills