IMS/Soft Skills Trainer

• Deliver courses and events as scheduled covering the Quality Management, Environmental Management, Health and Safety Management, Communication, Customer Care, Time Management and relevant skills , through adjusting and applying training techniques flexibly in response to the needs and learning styles of groups and individual delegates.
• Design training programmes and materials for public and in-company courses and other events as required, ensuring that all materials are consistent with BA & IS business assurance philosophy, brand and methodology.
• Supporting consultative sales and account development activities.  Undertake training needs analysis with potential clients, identifying and promoting commercial training opportunities that will create value.
• Innovate and create training solutions to develop and deliver programmes of work, courses and events that will fulfil client requirements.
• Identify additional business opportunities, passing leads to appropriate sales colleagues.
• Within authorised area of specialism, undertake business assurance assessments in accordance with current procedures.
• Maintain professional competence by keeping  abreast of technical and other developments in own area of expertise, maintaining CPD records, updating BA & IS CV, maintaining professional registrations and producing records of competence as required.
• Take every opportunity to promote additional or higher value services.
• Pass client feedback and insights to appropriate internal recipients.

Further Responsibilities: 

• Developing the customised training courses – when needed. 
• Ensuring the Quality of service, in terms of :
• Quality of delivery of the training courses ( venue, material, and tutors)
• Helping in Marketing investigation and Competitors’ Analyses
• Support the Improvement Services Business development process
• Execute the Improvement Services projects as per the scope and area of expertise