Project Manager

Business Background 

Who are LRQA? 

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training. 

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future. 

What do we do? 

We help our clients negotiate a rapidly changing world, by working with them to manage and mitigate the risks they face. We serve a wide variety of industries, from food, beverage and hospitality to automotive,  aerospace and transportation. 

From independent third-party auditing, certification and training; to consultancy services; to real- time assurance technology; to data-driven supply chain transformation, our innovative end-to- end solutions help our clients shape their own future, rather than letting it shape them. 

LRQA currently operates across 51 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets. 

The next chapter for LRQA 

The future of business assurance is exciting and rapidly changing. New challenges and opportunities are arising all the time. We’re adapting to these challenges by expanding our portfolio of services and aiming to become the leading digitally enabled assurance provider. 

In November 2021, Goldman Sachs Asset Management acquired the LRQA business from Lloyd’s Register Group, of which it had previously been a part. Becoming an independent business accelerates our ambition to realise this vision.

We will now be able to: 

• Invest in customer excellence. 

• Build on strong foundations to lead the digital transformation of assurance. 

• Invest to enhance our products and services. 

• Accelerate the growth of the business and deliver on our sustainability strategy. 

With solid expertise and heritage in our sector, coupled with well-timed accelerated investment and a leadership team that is fully committed to delivering our vision, LRQA’s next chapter is set to be an exciting, transformational period of growth. We’re well placed to build on everything we’ve done and further our ambitions for the future. At such an exciting time key talent is critical, and this role is a great opportunity to be part of our next chapter. 

Role purpose:

• Manages a high complexity project.
• Acts as single point of contact for clients to effectively manage client and LRQA relationship.
• May be involved in single projects or a portfolio of projects and individual projects may comprise one or more client contracts.

Key Responsibilities:

• Responsible for all aspects of project performance, strategy, delivery and safety for increasingly complex projects.
• Manage the interface with the client’s project organisation to ensure the efficient and effective delivery of a project in line with the commercial, contractual and financial requirements of the contract.
• Provide expert guidance and direction by leading, managing and controlling assigned technical personnel including Project Teams.
• Manage the creation and monitoring of project schedules, financial tracking, risks and issues plus associated project documentation and supports compliance with all legal, statutory and regulatory requirements.
• Assists in the development of reference and resource materials for project management.
• Management of the bid and tender development processes for individual contracts.

Key Health & Safety Responsibilities:

• Assess the risks and work in a safe manner at all times, robustly implementing health and safety rules, behaviours, instructions and systems and refuse to undertake work that compromises the safety or health of you or your team.
• Report in a timely manner all incidents including near miss and safety observations (NMSO), accidents and injuries and raise any health and safety concerns with your line manager.
• Monitor that work is carried out within an appropriate safety management system, including provision of equipment and maintenance of records.

Role Dimensions:

Number of direct reports:  0

Geographic area of impact:  Americas

Size of budget responsible for:  £1-2 million GBP annually

Key stakeholders:  LRQA Leadership and Client Project Teams

Technical / Professional Qualifications / Requirements:

• A minimum level of education equivalent to Bachelors in Engineering.
• Degree or equivalent level preferred.
• Has a good, broad [Project Area/Sector/Subject] knowledge (through qualification or experience) [eg Engineering, Science, IT & Technology] and able to apply it across a broad range of existing (and potentially emerging) aspects.
• At least five years of project management or program experience, of which three years were in project leadership functions of high complexity projects or average complexity programmes or portfolios.
• Managing Commercial Risk – authorised bid approver course. (exam as required)
• Externally recognised certificate in project management
• Chartered/Professional qualification and a member of a relevant professional institution is desirable.
• Can perform the actions associated with the role without assistance.
• Is certainly recognized within his/her immediate organization as "a person to ask" when difficult questions arise.
• Uses adequate project management processes, methods, techniques and tools  whilst adhering to legal and commercial requirements.
• Is capable of coaching others in the application of project management by translating complex nuances relating to project management into easy to understand terms.
• Has consistently applied project management competences sucessfully to situations. 
• Provided practical/relevant ideas and perspectives on process or practice improvements which may  be implemented. 
• Regarded as an authority within the area of expertise.

Our Values: 

Expertise 

We value our experience, specialist knowledge, and pioneering history within the industry. But we also never stop looking for ways to learn and improve in the future. 

Integrity 

We always do what’s right, in the right way and continually measure our actions and their outcomes against rigorous criteria – both those of stakeholders and our own. 

Ambition 

We are industry leaders because we combine technology and innovation with the expertise of our people. We help our clients be the best they can be, by being the best we can be. 

Vision 

We support our clients in the present and prepare them for future  success, by using our sharp understanding of social, environmental,  technological, and commercial changes to work towards a safer, cleaner, more sustainable future. 

Togetherness 

We respect the unique skills, expertise and backgrounds of our people and the inclusive culture they create. We believe teamwork and collaboration – internally and with our clients – are the best way to achieve our mutual goals. 

Behavioural Competencies (BCs):  

Customer Focus  

• G3 – Takes responsibility for delivering customer needs.  
• Listens and asks questions to gain an understanding of customer needs and expectations. 
• Ensures that colleagues are aware of customer needs and understand how their role impacts the customer.  
• Anticipates customer needs, actively seeking feedback to improve satisfaction. 
• Takes responsibility for resolving problems within the scope of his/her experience. 
• Balances customer needs with safety, operational and commercial constraints. 

Team work  

• G3 - Actively includes, engages and supports others. 
• Values the input and expertise of colleagues, encouraging them to express their views and ideas. 
• Trusts and supports colleagues, seeking common ground to strengthen working relationships.  
• Assumes positive intent, resolving differences with others to achieve ‘win-win’ outcomes for colleagues and customers. 
• Willingly shares knowledge and expertise with others. 
• Adapts personal behavioural style to work more effectively with colleagues and customers.

Communicating & Influencing 

• G3 - Tailors and structures communication to specific audiences to engage and inspire.
• Communicates clear objectives, expectations and purpose for the team, supporting them in taking ownership.
• Presents ideas logically, concisely and persuasively, adapting content and style for the audience, using relevant and accurate data.
• Communicates in a manner consistent with LR values and stays professional when challenged.
• Encourages positive, open and 2-way discussion, demonstrating empathy, rapport and fairness.
• Is approachable, fully involves others in decisions and ideas when appropriate, gaining commitment and trust.

Professional Expertise 

• G3 - Ensures professional competence and shares knowledge with others.
• Is enthusiastic about sharing knowledge and experience with others.
• Pursues appropriate learning, development and feedback opportunities to enhance own performance.
• Keeps up to date with specific technical/professional/functional skills and knowledge.
• Maintains awareness of latest legislation, regulation and standards and updates relevant qualifications/CPD requirements.
• Regularly reviews and updates their own PDP, supporting and encouraging others in their personal/career development.

Setting Direction 

• G3 - Considers the wider picture and brings this understanding to bear on decisions / actions.
• Translates wider LR strategy into clear goals, priorities and expectations for the task/project/team.
• Takes time to consider the broad implications and context of specific issues and actions.
• Considers wider organisational priorities when making decisions and setting own priorities.
• Able to navigate through a range of issues to define a clear way forward.
• Questions the conventional, thinks laterally, considers ‘what if scenarios.

Commercial Acumen  

• G3 - Takes a commercial view when making decisions and taking action.
• Demonstrates an understanding of how key decisions and strategies affect the top and bottom line. 
• Considers cost implications and benefits of actions and decisions with awareness of budget. 
• Balances time, cost and quality variables without compromising on health and safety.  
• Uses resources effectively and identifies appropriate alternatives /efficiencies. 
• Initiates improvements to cut costs, improve efficiencies or seize opportunities.  

Problem-Solving 

• G3 –  Assesses problems and develops pragmatic solutions. 
• Uses effective sources/questions get to the nature of a problem, spotting gaps/flaws in data, information or arguments. 
• Considers issues from different perspectives, assessing the impact of any solution, thinking beyond own business function. 
• Encourages others to share, build on, and consider new ideas and ways of solving problems.  
• Makes well-timed decisions even when some information is unavailable. 
• Communicates tough business decisions, without blaming others. 

Delivering Results 

• G3 - Plans and prioritises workload to ensure goals/targets are achieved. 
• Is well-organised, using structured plans, prioritising and managing time effectively to meet deadlines and targets. 
• Balances a range of conflicting priorities and tasks to determine the best way forward.  
• Holds regular team reviews to track goals, giving clear feedback to drive performance and address issues.  
• Identifies barriers to achievement and actively seeks to minimise them. 
• Demonstrates a high level of drive, enthusiasm and a positive attitude to work, remaining calm under pressure.   

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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