Report Reviewer, Americas

Job ID:41861
Location:LRQA - Puebla - Torre Omega 
Position Category:Quality Assurance
Position Type:Employee Regular

Role Purpose

Ensure the quality and accuracy of responsible sourcing assessment reports to comply with the established standards and regulatory requirements.

Key Responsibilities:

• Review responsible sourcing assessment report packages to ensure consistency, accuracy and completeness as per company and client requirements.
• Submit reviewed reports to the clients and/or upload reports in a client’s system and/or database as per the client’s instructions.
• Archive reports into company database system with report quality rated.
• Review and process 24 hour alerts as per the client’s instructions.
• Communicate with auditors regarding report clarification issues.
• Provide feedback to the auditors and the auditor management team to help improve the overall quality of reports in the region
• Take overall ownership and accountability to ensure reports in the Americas are submitted on a timely basis
• Respond to auditee and customer queries as related to the reports
• Support auditors from time to time, when they have technical questions on the reports
• Other assignments as needed.

Qualifications:

• Fluent reading, writing and verbal communication skills in English and Spanish is a must, Portuguese would be an advantage
• Must be proficient in Microsoft Office applications, including Word, Excel, Outlook, Web skills.
• Excellent time management skills
• Able to handle sensitive and confidential information.
• Analytical and evaluation skills
• Good communication with team members.
• Attention to detail and ability to detect errors and inconsistencies
• Tech savvy as we work with a lot of different client systems.
• Customer centric

Education:

• Bachelor’s degree or equivalent, majoring in human rights or sustainability will be an advantage.

Professional Experience:

• 2 years or more work experience as an auditor, would be an advantage
• 1 or 2 years in a customer service centered position, preferred

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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