Client Support Advisor - kaufmännischer Mitarbeiter

Join LRQA and help shape a safer, more sustainable future. 

At LRQA, we partner with some of the world's leading organisations to manage risk, drive performance, and build trust. As a global leader in assurance, certification, cybersecurity, inspection, and training services, we're transforming the way businesses navigate an increasingly complex world. 

We’re looking for an experienced Client Support Advisor to join our team. This role offers the opportunity to work with diverse customers, collaborate with internal teams, and play a key part in delivering high-quality service and operational excellence across our business. 

If you’re a service-oriented professional who thrives in a fast-paced, client-focused environment, enjoys problem-solving, and is passionate about delivering an excellent customer experience, we’d love to hear from you. 

What You’ll Be Doing 

As a key member of the client support function, you will manage customer activities from planning through to invoicing, ensuring a seamless and high-quality experience. The role involves close coordination with customers, internal stakeholders, and operational teams to deliver services efficiently and in line with business standards. 

Key Responsibilities:

• Prioritise, plan, and manage complex customer activities from initial planning through to invoicing, ensuring delivery in line with or ahead of agreed service level agreements (SLAs) 

• Optimise resource utilisation across internal teams and subcontractors, considering travel, competencies, and operational requirements

• Increase transactional sales by identifying opportunities for repeat business, renewals, and additional services

• Act as a key point of contact for customers, championing their needs and ensuring a positive overall experience

• Anticipate, manage, and resolve customer queries and complaints effectively

• Manage quotations, order processing, and invoicing in line with contractual and financial requirements

• Ensure the accuracy and completeness of data within LRQA systems in accordance with internal procedures and budget constraints

• Respond proactively to customer queries within agreed SLAs and escalate issues where necessary

• Collaborate closely with internal teams to ensure smooth service delivery

• Identify and recommend improvements to processes, systems, and ways of working 

What We’re Looking For:

• Many years of experience working in a client-facing or customer support role 

• Proven experience managing complex customer interactions and service delivery processes 

• Strong organisational skills with the ability to prioritise and manage multiple activities 

• Excellent communication skills with the ability to build effective relationships with customers and internal stakeholders 

• Native German skills (fluent English language skills an advantage) 

• Strong IT skills and experience working with business systems 

Technical Skills & Experience 

• Experience using ERP/CRM systems such as SAP 

• Strong data management skills with a focus on accuracy and attention to detail 

• Experience managing quotations, invoicing, and customer records 

• Understanding of service delivery processes and SLAs 

Why Join LRQA? 

• Be part of a globally recognised organisation operating in more than 50 countries 

• Work with experienced professionals across diverse teams and regions

• Gain exposure to international clients and industries

• Collaborative, supportive, and inclusive culture

• Opportunity to make a meaningful impact on customer experience and operational excellence 

Pre-Employment Checks 

• If you are successful in securing a role with us, we will carry out pre-employment checks in accordance with what is allowed under local law. 

• These checks may include right to work, identification, verification of employment history, education, and criminal records.

• We may engage third-party suppliers to conduct these checks, and your data will be handled in line with applicable privacy legislation. Please contact us if you have any questions or concerns. 

Ready to Apply? 

If you're an experienced client support professional looking for an opportunity to make an impact in a global organisation, we’d love to hear from you. Apply today and help shape a better future together with LRQA.