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Client Success Manager, APAC, EiQ

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Date: May 7, 2025

Location: Central, Hong Island, HK

Company: LRQA

Job ID:42256
Location:Hong Kong : 26 Des Voeux Road Ce
Position Category:Client Management
Position Type:Employee Regular

Role Purpose:

We are seeking an experienced customer relationship professional to join our fast growing team as a Client Success Manager for the Americas region. In this role, you will own and oversee client relationships for our innovative EiQ supply chain sustainability platform, including both operational and commercial aspects. The ideal candidate will have a strong track record in relationship management and will be passionate about data, technology and sustainability.

Key Responsibilities:

Manages up to approx. 25-30 client relationships.
Manages renewals and expansion agreements with direct revenue responsibility.
Proactively engages multiple client-side teams to help maximise adoption, usage and stickiness of EiQ.
Monitors, maintains and reports on client health.
Leads onboarding, training and day-to-day operations.
Keeps clients updated on new EiQ features and collates their feedback for product improvement.
Leading or overseeing complex data tasks.
Troubleshooting and problem-solving with clients.
Proactively finds new business opportunities within existing client pool and beyond.

The successful candidate should be able to demonstrate the following:

5-10+ years of experience in customer relationship management, preferably in a B2B SaaS environment
Solid track record in business development with strong commercial acumen; comfortable working to ambitious targets
Experience of working with complex data sets
Strong communication and presentational skills; able to network and influence at all seniority levels
Adept at resolving problems and conflicts
Strong attention to detail
Native or fluent English (additional languages a plus)

Preferred:

Experience in responsible sourcing, supply chain or sustainability industries
Experience working in global environments

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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