Supervisor

We are seeking a Shenzhen-based Supervisor/Asst. Supervisor to join our Client Services team. This position will be instrumental in supporting our existing clients’ assessment programs and needs. This is an excellent opportunity for a dynamic and instinctive individual to join a rapidly growing and successful business that is disrupting traditional approaches to sustainability, responsible sourcing and supply chain management.
我们正在招聘一名常驻深圳的主管/助理。主管加入客户服务团队。该职位将有助于支持我们现有客户的评估计划和需求。这是一个极好的机会，一个充满活力和本能的个人加入一个快速发展和成功的企业，打破传统的方法，可持续发展，负责任的采购和供应链管理。

Responsibilities 岗位职责

1）Proactively work with client and internal global offices to ensure client’s expectations on scheduling and reporting TATs are met;
积极与客户和内部全球办事处合作，确保满足客户对时间表和报告的期望；

1.1）Closely monitor progress of all assessment services for specific client on daily basis, identify potential risk of delay and follow up proactively with internal teams and clients to address the risk;
每天密切监控针对特定客户的所有评估服务的进展，识别潜在的延迟风险，并主动与内部团队和客户跟进以解决风险；

1.2）Escalate to client in a timely manner for delay process and collaborate with related teams for corrective action plan;
及时向客户汇报延迟过程，并与相关团队合作制定纠正措施计划；

1.3）Maintain and provide most updated tracking reports/records to specific client on regular basis;
定期维护并向特定客户提供最新的跟踪报告/记录；

1.4）Respond to scheduling/reporting TATs related questions from specific client through daily communications and regular meetings;
通过日常沟通和定期会议，回应来自特定客户的计划/报告TATs相关问题；

2）Collect related data and prepare quarterly KPI reports for specific client.
收集相关数据，为特定客户准备季度KPI报告。

3）Support team in managing client helpdesk and other tasks as needed.
根据需要支持团队管理客户帮助台和其他任务。

Qualifications 岗位要求

1）Bachelor degree and 4+ years of experience, with at least 2 years of experience in the Ethical Sourcing/Labor Compliance arena either for a brand/retailer or service provider;
本科学历，4年以上工作经验，至少2年品牌/零售商或服务供应商道德采购/劳工合规工作经验；

2）Excellent communication skills in both written and verbal English;
优秀的英语书面和口头沟通能力；

3）Well-organized and detail oriented;
组织能力强，注重细节；

4）Strong sense of responsibility and team work;
责任心强，团队合作精神强；

5）Global experience and/or experience working in a global operating environment a plus.
有外企工作经验和/或在外企环境中工作经验者优先。

6）High level of integrity and honesty.
高度正直和诚实。

7）Candidate with less experience will be considered as assistant Supervisor.
经验较少的候选人将被考虑担任助理主管。