Regional Head of Program Support - Asia

Job ID:41914
Location:LRQA - Shenzhen  
Position Category:Customer Service
Position Type:Employee Regular

A leader within the LRQA commercial function that manages a team of Program Managers and Program Support teams within a regional structure. You are accountable for ensuring that the full portfolio of services agreed with our strategic accounts and other key clients, is delivered to clear KPI’S.  You will lead your team and continually develop their problem-solving skills, tenacity and commercial acumen. Whilst your role and that of your team is to ensure we deliver in a way that meets and exceeds our clients’ expectations, you will also focus on achieving a revenue target for each client, by ensuring all services are delivered in the most optimal way, focusing on client satisfaction and identifying opportunities to deliver growth, working closely with the account managers. Your team will manage clients directly who have contact points within your region and support growth working alongside the GSAM team.  

The role is accountable for the professional onboarding of large clients located in your region into LRQA, using a project management approach to maximise revenue and ensure all supporting functions are trained to deliver against client requirements. 

As a commercial leader, you will use your influence across other LRQA teams and business unites to deliver against agreed KPI’s for existing contracts, troubleshooting and escalating issues where needed. Their team will also support niche growth opportunity accounts, onboarding and supporting them while they grow, before handing over to Operations. 

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

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