Assistant Manager - Client Services

Job ID:42027
Location:LRQA - Shenzhen 
Position Category:Client Management
Position Type:Employee Fixed Term

IR35 Status:[[custIR35]] 

Key Responsibilities:

• Closely monitor progress of all services for specific client on daily basis, identify potential risk of delay and follow up proactively with internal teams and clients to address the risk.  

• Escalate to client in a timely manner for delay process and collaborate with related teams for finding solutions to internal issues.  

• Maintain and provide most updated tracking reports/records to specific client on regular basis.  

• Respond to scheduling/reporting related questions from specific client through daily communications and regular meetings.  

• Collect related data and prepare quarterly KPI reports for specific client.  

• Carry out specific, client related tasks where relevant that do not fit into normal operational delivery.  

• Support team in managing client helpdesk and other tasks as needed.  

• KPI’s 

• Achieving 100% of available contract revenue defined for each FY  

• Abide by year planning cycle and ensure consistency of proposed and confirmed planning as defined in Project Plan  

• Increase in NPS by X% YOY or NPS of XX by year end  

• Client Ops Group 1 KPI’s achieved (evidence of escalation)  

• Program specific client KPI’s achieved  

Diversity and Inclusion at Lloyd's Register:

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