Create Alert

CRM and Power Platform Support Engineer

Apply now »

Date: Dec 17, 2025

Location: Birmingham, GB, B37 7ES

Company: LRQA

Job ID:43183
Location:Birmingham : 1 Trinity Park : Bi
Position Category:Information Technology
Position Type:Employee Regular

Key Role Responsibilities:

Platform Maintenance – ensure the configuration, optimisation, and administration of the platforms are kept up to date with the latest service packs, ensuring they are tested and signed off, exploiting enhancements where possible. Making sure the platforms are safe and secure.
Development – Scope requirements, implement and enforce best practices aligned with the Agile framework to create new service areas, and configure workflows and automation rules for process efficiencies.
Incident and Problem Management – Implement and monitor robust incident and problem management practices, ensuring our teams have an effective response to cyber security issues, and minimising service disruptions.
Monitoring - Apply monitoring to detect issues proactively before the user is aware of any impact.
Change Management - Coordinate change management processes to manage risks associated with updates and modifications, enhancing the security posture and compliance.
Process Improvement – Identify opportunities for process enhancement within the platform, applying best practices to boost operational efficiency, service quality, and end-user satisfaction and also conduct regular assessments for optimisation.
Integrations – Implement and configure integrations with other business tools using API’s/Webhooks/Plugins.
Collaboration – Work with cross-functional teams including security operations and other business units to facilitate effective communication and align IT service delivery with strategic goals.
Documentation and Reporting – Create and maintain detailed documentation for all processes and produce regular performance and compliance reports and develop the ITSM Knowledge Base. Develop custom reports and dashboards to support business decision-making.
User Support and Training – Provide training and support to users of the solutions, fostering a culture of self-service and knowledge-sharing.

Skills/Qualifications

Essential skills required:

Proven and demonstratable experience administrating Microsoft Dynamics 365 and developing applications
MS Dynamics 365 certification, or the ability to demonstrate a wide programming skill set in the configuration and deployment of D365 cloud services
Proven experience of Power Platform apps, including Data Flow structures.
Experience working on dynamic, agile teams with the ability to deliver on multiple workstreams
Experience integrating third-party applications with Dynamics 365 apps
A good understanding of the Microsoft 365 roadmap, and the ability to evaluate the applicability for business productivity solutions
Automation using model-driven and canvas apps
Understanding of security principles and practices ensuring confidentiality, integrity, and availability of data and D365 services and Power Platforms
Strong attention to detail and excellent customer service orientation
Experience with integrations and migration paths from on-prem solutions to Microsoft 365
Ability to manage workload with Azure DevOps and automate testing and releases.
Able to configure monitoring toolsets to ensure stability of solutions are transparent and reacted to.
Ability to work both autonomously and as a team player

Desirable Skills:

Innovative thinker
Agile
Critical thinking and attention to detail
Ability to perform under pressure
Business Acumen
Stakeholder management

#LI-REMOTE

Pre-Employment Checks  

If you are successful in securing a role with us, we will carry out pre-employment checks in accordance with what is allowed under local law.  

 These checks will include, (as permitted):- right to work, identification, verification of employment history, education, and criminal records. 

We may involve the third-party supplier to run the background checks as needed and your data will be retained for a period as needed for the purpose of employing you.  

Your data will be stored in accordance with all relevant privacy legislation.   

Please contact us if you have any questions or concerns. 

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

Apply now »