Assistant Program / Account Manager

Job ID:42859
Location:LRQA - Hong Kong - Cambridge Hou, LRQA - Shenzhen - Guomao Commerc, Shanghai : 288 Nanjing West Road 
Position Category:Customer Service
Position Type:Employee Regular

Need to know about us 

At LRQA, we work hand in hand with our clients, solving some of the hardest challenges the world faces.  

Partnering with clients to eliminate child labour and modern-day slavery through responsible sourcing and transparency, we identify and reduce ESG risk across operations and value chains. 

Are you passionate about making a positive impact in the world through Environmental, Social and Governance (ESG) solutions? Join us as a key player in our mission to drive change and create a sustainable future for our clients.

Key job responsibilities:

A dynamic and instinctive individual to contribute to a clients’ program(s) and needs. For this Assistant Program Manager under Program Management role, on one hand, is responsible for executing, managing and supporting the customer’s risk monitoring program to ensure the assessment plan is executed against expected timelines, monitoring and reporting the compliance and ESG/Human rights due deligence/Responsible Sorucing/Cooperate Social Responsibility performance of the global supply chain, communicating directly with global and regional level of suppliers pre & post assessments and working closely with the client’s program leader to shape the program. On the other hand, the person will be part of the Program Reporting Team to support the development of program reporting visualization and customization on specific data reporting per client’s specifications.

The 2 key responsibilities include the following:

Program Management

• Act as the expert on specific client(s) ethical sourcing requirements and manage the regional risk monitoring program externally, including providing clear guidance for suppliers, responding to inquiries, regularly calibrating teams, and maintaining updated systems and documents.
• Plan, communicate and continuously monitor execution of COC/due diligence assessment program ensuring assessment coordination per targeted timeline, or other risk interventions as required and following escalation procedures/reporting as appropriate.
• Review all audits and/or risk interventions for region, with focus on areas such as high risk &repeated findings, critical issues quality management including missing special elements
• Identify areas for improvement and work with customer’s supply chain to drive positive impact & continuous improvement and provide necessary recommendation/best practice to mitigate the corresponding risks
• Keep systems and trackers up to date, accurate and available to customer on a regular basis
• Master client’s program data for risk segmentation, performance scoring model and KPI enhancement
• Maintain internal guidance, standard operating procedures and instructions to clearly document working progress, meet client expectations and SOW obligations.

Data Analysis and Reporting

• Leverage customers’ supply chain data collection methodologies, LRQA PowerBI and EiQ Platform Data to create reports /data visualizations and guide decision-making across the supply chain teams
• Understand each clients’ program risk identification mechanisms and optimizing relevant reporting models
• Build reports for on behalf of select customers. Reporting includes supplier performance in social responsibility, supply chain risk exposure management and mitigation progress, sourcing organization transitions to responsible sourcing, segmentation and programmatic recommendations
• Develop standardised off-line analytical tools/ dashboards to facilitate efficient cross-platform data analysis
• Proactively identify data-correlations and help interpret and analyse for our customers
• Drive data integrity including identifying and acquiring missing information or gaps
• Strong focus on data collection, business process analysis, and data presentation with Microsoft office, PowerBI and other relevant tools
• Work closely with EiQ and Other platform lead to understand the interaction between clients’ goals and risk data
• Respond promptly, accurately and efficiently to data reporting requests and questions

Qualifications

• Excellent written and verbal English & Mandarin, other SEA languages are also preferred;
• Bachelor’s degree in a quantitative field and/or equivalent experience
• Expert in data analysis, visualization, and communication with 5+ years of years' relevant working experience, preferably in Ethical / Risk Compliance/Responsible Sourcing/Team in brands, agent/ trading office, 3rd Party service providers or manufacturing Industry
• Detail-oriented/relentless, willing to find cracks in the systems to expose problems and identify risks
• Proficient in data visualization and AI systems such as PowerBI, Advanced Excel, ChatGPT are preferred.
• Proven excellent understanding in supply chain ecosystem, ethical sourcing auditing to codes of conduct and industry schemes, manufacturing experience and supply chain practices
• Strong communication skills, and ability to work with multiple stakeholders in data translation to commonly used languages
• Highly proficient in transforming large supply chain data into reports and automation
• Can work under pressure, results oriented, self-motivated, responsive, and detail-minded and work with people in different time zones
• Ability to work independently with level of integrit
• Light international travelling is required

Location : Hong Kong /China

Pre-Employment Checks 

If you are successful in securing a role with us, you will be subject to pre-employment checks, depending on the legal requirements and practices in your country of employment.  

If eligible these checks will include right to work, identification, verification of employment history, education, and criminal records where permitted by local law. 

All checks will be conducted in accordance with applicable privacy and data protection regulations.  We will involve the third party supplier to run the background checks as needed and your data will be retained for a period as needed for the purpose of recruitment.

To the extent to be permitted by the applicable local law, your data may be stored outside of your employment country dependent on our operation structure.

Your application of this role will constitute as your consent on this paragraph. 

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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