Global Account Manager

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

 Role Purpose:

Reporting into the Head of Sector for your focus sector, you will be accountable for proactively managing the growth and expansion of LRQA’s services in a selection of global and strategic accounts. In addition, in line with the sector strategy, you will have a small, but focused target account list, to broaden our footprint in the sector. 

Key Responsibilities:

• To drive targeted revenue growth through the assigned portfolio of global and strategic accounts, new target logos and core products, services and solutions in your sector, working with local and regional sales team members;  

• To own the account plans for your assigned accounts and target logos, working with colleagues, SME’s and any other internal stakeholder for the delivery of agreed action plans. Your role also networks across our delivery organisation(s); 

• You will work closely with local teams to drive continual development of each client’s business focus and strategy, and to grow our network of influencers in each client organisation as well as an expanding pipeline of opportunities across LRQA; 

• You will work with local and regional sales team members and sector business development network to build knowledge, depth and to prioritise workload and ensure maximum revenue growth;  

• To ensure the sales pipeline is sufficient to meet the relevant targets, suggesting actions as needed and following through with escalation plans when required. This will include ensuring the accuracy of values, sales stages, dates of actions and likely closure timelines. You will have full confidence that the pipeline is an accurate reflection of the strategic account sales forecast at any given time.  

• To ensure that contracted SLA’s are met for all of your account portfolio, working closely with Program Support and operational delivery teams; 

• Oversee retention of your accounts, minimising the risk of loss to the LRQA business, through timely intervention in any process, preventing the re-tendering of business where possible and re-securing the contract where needed; 
• Maintain a strong strategic knowledge of the market(s) you operate in, ensuring you are able to maintain a strong level of communication with client personnel, using this to open doors for new products and services, and to contribute to strategic discussions around LRQA business plans and growth objectives; 
• Be accountable for the overall account satisfaction of all your accounts, driving NPS scores and proactively engaging with clients to identify new opportunities for growth and new product ideas for further development across the business 
  
  The successful candidate should be able to demonstrate the following:
• Educated to degree level in an appropriate subject relevant to the business. 
• Experience of working with large strategic organisations to develop sales solutions underpinned by insights, to solve particular business problems.
• Demonstrable experience of developing contract values with large accounts through year-on-year double digit growth.
• Strong commercial acumen with examples of successful value propositions for global clients/brands.
• Proven experience of working with large global organisations to develop sales solutions underpinned by insights, to solve business problems. 
  Ability to communicate fluently in English
• Experience in working proactively and collaboratively across diverse teams to achieve growth strategies and targets.